Learn in our workshop with EY how you can map your omni-channel processes seamlessly in SAP/Hybris systems. Also experience how you can succeed in enhancing strategy, processes, and IT, understanding your customers in depth with Big Data and predictive analytics, and inspiring them across channels.
This workshop will be conducted as part of the SAP Forums for Commerce, however it is independent of participation in the forum. It is directed at decision-makers from the IT, omni-channel/E-commerce, and SCM/logistics sectors of commercial and consumer goods companies.
Would you like to participate? Please contact us: firstname.lastname@example.org
We look forward to hearing from you.
12:00 PM Greeting and smack
12:30 PM Lecture: Omni-channel strategy — where will the journey take us?
1:15 PM Breakout sessions on the topics
- Hybris commerce
- Omni-channel excellence in processes and systems
- ERP integration & fulfillment
- Billing & payment
- Mobile commerce: QR shopping
Coffee break between the breakout sessions
3:45 PM Customer loyalty with Big Data and predictive analytics
4:30 PM Summary and discussion
approx. 5:00 PM Farewell